Anyone here who’s been having some problems with MoneyBookers lately? Since when have they implemented the second verification of accounts notice? It’s that when you try to withdraw money through bank transfer, which is what I use, you’d be prompted to verify your account again.
I can’t help but rant about this because it caught me when I’m in dire need of a speedy money transfer.
This is what the verification request seems to be emphasizing:
Under UK anti-money laundering regulations we are therefore required to obtain an additional proof of identity before we can process your first redemption request.
I don’t know why they suddenly can’t verify the data in my profile when I was able to withdraw money for how many times already. Was my MoneyBookers account hacked?
My only consolation is the somewhat speedy email support (within about 24 hours), which prompted me to upload ID’s and statements of account for verifiable address.
Anyone who’s gone through this a lot earlier than I did? How long did it take for you to withdraw money smoothly again?
Update:Â After sending my ID’s and proof of address, I haven’t received any email from MB. So I decided to call their customer service line. After explaining the problem, the CSR verified the documents and sent me an email informing that I can withdraw money now and that my account also received an increase in limit, which I didn’t expect. Is that some sort of bonus or anything? But the main thing is, I’m glad I called or I’m not sure when things will ever get resolved.
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Hi, They are dishonest! I will never use moneybookers again, took me a month to set the account up and then another 4 weeks to get my money out. Customer service is very very very bad. Do not reply to emails, tele, fax. They take money from your bank account straight away but you can’t use it or get it back. My advice, stay away.
Avoid Moneybookers.com at all costs!
I have come to the conclusion that Moneybookers is a giant scam. My wife has an account that we foolishly opened and every time she tries to withdraw funds to her bank, she gets a message that they need a credit card verification or a bank verification. The credit card verification never works and they don’t tell you why, and the bank verification is the same, but you need to pay 10 E for the privilege of knowing that it doesn’t work. All this stuff about money laundering is a lot of BS, because if it was a simple issue of verifying your identity and accounts, this could have been solved months ago. You follow their instructions and you still get the message “sorry we were unable to identify you.” There should be a law that puts people like them out of business.
Hello,
Its been over 2 months I am trying to transfer money from MB but still I am waiting. I don’t know what changes they have made and you know I needed speedy money to my account as I earn from online and come to MB only. And MB is the only payment processor which I can use. I am not stuck badly…. Don’t know whats’ gone wrong.. I have transferred money before and it didn’t take more than 1.5 weeks now its been 2 months. First they said they are having problem with international transfers now all the winter holidays I am still waiting
… I just hate Paypal why they are not in every country 
It is a disgrace that many people are still experiencing problems with Moneybookers (I have not got a sent out ouf them yet, and have given up.)
FWIW, if you are not resident INSIDE the UK or Europe, don’t use Moneybookers, it appears that Internet Marketers outside of the EU/UK have very little recourse should Moneybookers not pay them and invariable this is what happens.
Sadly there is nothing that I can do other than to warn others never to use Moneybookers.
i’ve never had this situation and don’t want to either if there’s a problem with moneybookers.
I certainly wouldn’t recommend using MB and most probably even if I manage to solve my problem and withdraw what’s left of my funds I won’t use it again.
Waiting for the solution of the problem for almost a month..
Account verification doesn’t work, the verification letter didn’t arrive, their form for sending info broke down..
Moneybookers are so far away from Paypal in many aspects. They are very tricky with their fees.
AAAAAAAAAAAAAAngry,,,, waiting waiting
Moneybooker sucks! I will never and ever use moneybooker! I tried to send some money to china, wow, at that time they told me I have more than one ID and they blocked all of them, why the heck you did not tell me when I registerred? if they can collect all my IDs they for sure know it when I was registerring. The whole thing is a trap!
then I asked them to cancel those ones I do not need, they did, but since then I never got my money back. I provide whatever documents I have, passport, citizen ID even my company profile and my contract, they even said they will check my date of birth with chinese lunar calendar! I admit I made a huge mistake! I even provide the rental payments of recent months, they did not accept only need utility bills….OMG, I don’t know whether they are too smart or too stupid! Guys, never and ever use moneybooker!
Same problem..I have deposited some fund since late January 2010 and it has just been upload to my account (July) after 20+ complaints emails. Now its been 3 weeks since Ive tried to withdraw that fund I have deposited back! Still waiting!