Anyone here who’s been having some problems with MoneyBookers lately? Since when have they implemented the second verification of accounts notice? It’s that when you try to withdraw money through bank transfer, which is what I use, you’d be prompted to verify your account again.
I can’t help but rant about this because it caught me when I’m in dire need of a speedy money transfer.
This is what the verification request seems to be emphasizing:
Under UK anti-money laundering regulations we are therefore required to obtain an additional proof of identity before we can process your first redemption request.
I don’t know why they suddenly can’t verify the data in my profile when I was able to withdraw money for how many times already. Was my MoneyBookers account hacked?
My only consolation is the somewhat speedy email support (within about 24 hours), which prompted me to upload ID’s and statements of account for verifiable address.
Anyone who’s gone through this a lot earlier than I did? How long did it take for you to withdraw money smoothly again?
Update:Â After sending my ID’s and proof of address, I haven’t received any email from MB. So I decided to call their customer service line. After explaining the problem, the CSR verified the documents and sent me an email informing that I can withdraw money now and that my account also received an increase in limit, which I didn’t expect. Is that some sort of bonus or anything? But the main thing is, I’m glad I called or I’m not sure when things will ever get resolved.