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33 opinions for MoneyBookers Bank Transfer Withdrawal Problem

• frank
  Dec 29, 2007 at 9:34 am

  I have in the same situation, I already sent ID data and a water bill, expect that this problem get solved quickly. If you get some info related to this info, pls, tell me.

• Alfa Mercado
  Dec 29, 2007 at 3:35 pm

  @ frank

  Will keep you posted.

• Benson Koh
  Dec 29, 2007 at 9:08 pm

  If it’s from MB officially, then there’s nothing to be worried about ;) They’re either probably pressured (by MLAs) to tighten withdrawing process by verifying their existing customer base. It should be fast once the verification gets through.

• moneybooks-fail
  Jan 11, 2008 at 1:13 pm

  I also have a problem with moneybookers, the name registered is not the same as the bank account, and was unable to withdraw from it. Also I contacted the email support and with no response, even called their phone with skype and seems their number is denied in skype call.
  At last, I decided to use paypal though they charges a very high withdraw fee and some high restriction.

• frank
  Jan 11, 2008 at 9:49 pm

  My problem get solved, the support delay a little but at the end all get solved, just sent the doc that they ask

• Ma
  Jan 15, 2008 at 6:01 am

  same situation, but solved promptly, called support, they asked me for the same documents, and 8-9 hours later MB support team solved the problem,… MB works just fantastic for me, because they have a quick withdraw to my bank account, and the fee is very cheap.

• moneybooks-fail
  Jan 15, 2008 at 9:12 pm

  but, I waited a long time for the response, what the exact step did you take ? I just want them to change my registered name, and never get a reply. I’m very sad about this.

• Chechi
  Jan 17, 2008 at 7:55 pm

  I also had a problem with Moneybookers recently. I respected all the limits allowed to my account to send money to a relative abroad. As soon as the transaction was processed (without any apparent problem) they decided to freeze both accounts and kept insisting that we were using moneybookers for commercial purposes. we sent ID documents (again!) as requested but at the end they kept asking us for an company URL that we didn’t have. So they ended up closing my account. No explanation at all about why they believed that I was using MB for commercial purposes. Very disloyal. I’m happy to have my account closed finally, Paypal is still by far the best even if a bit more expensive but I couldn’t use it with the country I needed to sent to.

• pritchard
  Jan 17, 2008 at 9:02 pm

  I also have problems. After 13 days their letter sent 4th January has still not arrived . I contacted their customer service dept and arranged for manual verification and sent documents days ago and then again. Still no reponse and account still frozen .No chance to get my pension out. Now in dire shortage of funds but revery time I ring their customer service department their lines are so bad they are imcomprehansible. They do not respond to my e-mails either. What can I do? IDP 13.01.08

• moneybooks-fail
  Jan 17, 2008 at 9:11 pm

  bad luck, pritchard.
  keep on calling them, it might help.

• VB Leghorn
  Jan 23, 2008 at 2:11 am

  I don’t anything about Moneybookers, but can highly advise against using PayPal. They will lock your account for no reason, require you to send numerous documents (I submitted ~35) to them, and in the end they permanently “limit” your account, keeping your money in their coffers for 180 days and not giving any legal reason for it. It’s happened to me and hundreds of other people because PayPal is not regulated by any government agency. If your a gambler, go with PayPal. Otherwise, you might want to stick with Moneybookers. At least they’re government regulated.

• Roberto Alscher
  Jan 25, 2008 at 11:33 pm

  Hi!

  When you need help with Moneybookers funds.
  Please contact me.
  You can send money to me and i can make a bank transfer direct on you!
  for me is this very cheap. 1,50 Euro for a bank transfer outside from EU countries (worldwide)

• Casper Labuschagne
  Jan 31, 2008 at 8:24 pm

  I have had lots of problems with Moneybookers. After exactly one month of frustration, I can state that this is one company that gives you the run-around.

  There support system is a vast black hole wherein all communication from customers disappear with absolutely no feed-back.

  After 30 days, I am not sorted out. No money has been transferred. Payments were made and not reflected on my account. I have sent every piece of documentation required by Moneybookers, several times. There is now on 31/1/2008 absolutely no communication from Moneybookers to me.

  I am looking at alternate payment arrangements and NEVER AGAIN Moneybookers!

• Web-o-Holic » Online Payment Systems
  Mar 4, 2008 at 7:12 am

  […] 2) Moneybookers - This service is another payment system that’s popular amongst some online workers. However, a few issues have also been reported in the last few years, including this one. […]

• NS
  Apr 15, 2008 at 7:31 am

  I have successfully used MB in the past, but of late I have been trying to withdraw funds for over 6 weeks since their new verification ‘process’ went into effect. Per their guidelines, I did a $19.99 withdrawal, and tried to input the code which showed up on my bank statement, and that didn’t work. They then told me to scan a bank statement with the charge on it, which I did, and uploaded to them. I received a “RESOLUTION” email saying everything was verified, and promising I would be able to withdraw my funds within 2 business days. It’s been 3 business days, and I am still being asked to provide verification on the web page when I attempt a withdrawal. I have ceased offering Moneybookers as a payment option for my sales, and am telling everyone who will listen to steer clear of it. I will be pursuing actions with authorities in the UK, and here in USA, as I have no confidence I will ever see my funds ($800+) which are being improperly withheld.

  Use them at your own risk…

• NS
  Apr 16, 2008 at 12:53 am

  An update on my attempt to withdraw my Moneybookers funds - After nearly 2 months of jumping through hoops for them (see previous post), they have sent a long list of new documentation I must provide before I can get my money, including a 10 page ‘agreement’ I must sign, which gives them all sorts of powers to withhold funds. I never would have signed up to the service if I had had to sign this originally. Now they’ve got my money and are demanding this after the fact. And I thought PayPal’s demands/risks were onerous…

  Here’s the latest email from them:

  ==============================

  In order to further assist you and verify your account would you please provide us the following documents:

  - Description of your business activity/ url of your website/ auction id
  - Coloured copy of your photo ID e.g. Passport
  - An official company document e.g. Certificate of Incorporation, or something that proves that you are operating a legitimate business.
  - Statement showing the share ownership of the company and list of directors
  - Signed copy of the attached Merchant agreement

  Upon successfull verification of your Moneybookers account, you will be able to transfer and withdraw money to your bank account without any further probelms.

  You can send the documents via email. Upon gaining Merchant Status, your account will no longer be subject to transaction limits and you will be able to recieve instant payments.

  Kind regards,

  Moneybookers Merchant Services

  =============================

  My advice - if you’re considering signing up, DON’T. If you are already a member, CANCEL your membership (if you can figure out how to, that is - there is no mechanism for doing so on their website. As soon as I get my funds out, I will be attempting to cancel my membership, and will post my progress (?) here).

  NS

• NS
  Apr 16, 2008 at 12:56 am

  Also, here’s the agreement they want signed:

  ===================================

  Moneybookers General Merchant Terms and Conditions
  Whereas,
  Moneybookers Limited, UK (“MONEYBOOKERS”), Welken House, 10-11 Charterhouse
  Square, London EC1M 6EH, offers various payment solutions for online merchants,
  and whereas,
  Company Name: ………………………………………………………………………………
  Companies Incorporated Address: …………………………………………………..
  (“MERCHANT”) operates an online business
  Business Description :………………………………………………………………….
  as well as the following websites
  URLS: …………………………………………………………………………………………
  and wishes to use the MONEYBOOKERS services (both can be solely referred to as a
  “Party” and together referred to as the “Parties”). It is hereby agreed that the
  MERCHANT accepts the Moneybookers General Merchant Terms and Conditions
  (“Agreement”) as set out below:
  The terms below apply to the use of the Moneybookers Merchant Gateway (“Merchant
  Gateway Services”) and the use of the Moneybookers Email Pay (“Email Pay”) by a
  business customer. This additional Agreement does not in any way limit the User
  Agreement that the business user accepts when becoming a member of the
  MONEYBOOKERS payment system.
  1. Rights and Obligations
  1.1. MONEYBOOKERS shall make available to MERCHANT the service, which
  facilitates the real-time collection of payments to MERCHANT in conjunction with
  MONEYBOOKERS’ electronic payment service. The transfer of the collected payments
  to the MERCHANT’s electronic money account with MONEYBOOKERS shall be
  affected immediately, after deduction of the fees due from the MERCHANT.
  1.2. MERCHANT complies with MONEYBOOKERS fee schedule for using the
  Merchant Gateway Service and the Email Pay as posted on the merchant service
  centre website under http://www.moneybookers.com from time to time. Unless otherwise
  stated, fees quoted are in EUROS. The Receive Money Fee for the MONEYBOOKERS
  service via the Merchant Gateway Service for the term of this Agreement is 3.5 % of the
  Merchant Agreement
  Page 1 of 10
  Moneybookers: ______
  Merchant: ______
  transacted volume plus EUR 0.29 per transaction. The Receive Money Fee for Email
  Pay for the terms of this agreement is 3.5% of the transacted volume.
  1.3. The service to be supplied by MONEYBOOKERS shall be integrated as
  described in the “Moneybookers Gateway Manual” and “Automated Payments Interface
  Manual”. MERCHANT will display a MONEYBOOKERS logo on its website with the
  minimum requirement of but not limited to placing it visibly at first sight on the section of
  the website informing the customer about possible payment options..
  1.4. MERCHANT grants MONEYBOOKERS the right to access his Website through
  manual observation or automated “spidering” or other automated search techniques in
  order to confirm the accuracy of information. However, MONEYBOOKERS is under no
  obligation to monitor the accuracy of MERCHANT’s Website.
  1.5. MONEYBOOKERS reserves the right to hold funds beyond the normal
  distribution period for transactions that it reasonably deems suspicious in regards to
  money laundering, fraud and other criminal activities. Furthermore, MONEYBOOKERS
  reserves the right to lock and/or shut down MERCHANT’s accounts, if
  MONEYBOOKERS has reason to believe that the MERCHANT is in any way involved
  in such activity. Should such funds be held or accounts be locked and/or shut down,
  MONEYBOOKERS will give top priority to resolving the matter as soon as possible.
  MERCHANT shall carry all charge backs that are incurred by MONEYBOOKERS and
  shall pay a penalty of EUR 25 per charge back case. MONEYBOOKERS shall deduct
  such amounts from the MERCHANTS account.
  1.6 The receipt of a payment into the MERCHANTS MONEYBOOKERS account
  does not equate to the receipt of cleared funds. When the MERCHANT receive a
  payment, it is liable to MONEYBOOKERS for the full amount of the payment plus any
  fees if the payment is later invalidated for any reason. If there is a Reversal, or if the
  MERCHANT lose a Chargeback, it will owe Moneybookers an amount equal to the
  Reversal or Chargeback and our fees per clause 1.2 and MONEYBOOKERS will debit
  the MERCHANTS balance to recover such an amount.
  If there are insufficient funds in the MERCHANTS balance to cover its liability,
  MONEYBOOKERS reserves the right to collect its debt to MONEYBOOKERS by using
  any payments received in its account and otherwise the MERCHANT agrees to
  reimburse MONEYBOOKERS through other means.
  MONEYBOOKERS may also recover amounts the MERCHANT owes through legal
  means, including, without limitation, through the use of a debt collection agency. For the
  avoidance of doubt, “Reversal” means a payment that the MERCHANT received has
  been removed from the balance of the MERCHANTS account for any reason other than
  a Chargeback, and “Chargeback” means a request made by a buyer directly to his or
  her credit card company to invalidate a payment.
  1.7 When managing risk for the MERCHANT account, we may take various steps,
  such as establishing a Reserve, changing the speed or method of payment for
  withdrawals, set off amounts from the MERCHANTS balance and/or requiring the
  MERCHANT to deposit funds with MONEYBOOKERS as security for its obligations to
  MONEYBOOKERS or third parties. For the purpose of this agreement “Reserve” means
  Merchant Agreement
  Page 2 of 10
  Moneybookers: ______
  Merchant: ______
  a percentage of the funds received into the MERCHANTS account that
  MONEYBOOKERS holds in order to protect against the risk of Reversals,
  Chargebacks, or any other liability related to the MERCHANT account and/or use of the
  Services.The following types of events may cause MONEYBOOKERS to establish a
  Reserve:
  · The MERCHANT cease a substantial portion of or all of its business or adversely
  alter its business/operations;
  · There is a material adverse change in the MERCHANTs business;
  · The MERCHANT becomes insolvent or is otherwise unable to pay debts as they
  fall due;
  · MONEYBOOKERS receive a disproportionate number of customer complaints,
  Reversals, Chargebacks, fees, fines, penalties or other liability related to the
  MERCHANTS account; or
  · MONEYBOOKERS reasonably believes that the MERCHANT will not be able to
  perform its obligations under this Agreement.
  MONEYBOOKERS may immediately establish a Reserve if MONEYBOOKERS
  reasonably believe that it is warranted under this section. If MONEYBOOKERS
  establish a Reserve, it will provide the MERCHANT with notice specifying the terms of
  the Reserve. MONEYBOOKERS may increase or decrease the amount of the Reserve,
  provided that in MONEYBOOKERS reasonable judgment the amount of the Reserve is
  related to the risk for which it was created. If the MERCHANTS account is closed for
  any reason, we have the right to hold the Reserve for up to 180 Days.
  MONEYBOOKERS reserves the right to establish a Reserve from the Effective Date,
  where a percentage of 10% of the funds received in the MONEYBOOKERS account
  are held for 180 days. It is in MONEYBOOKERS sole discretion to change the
  percentage.
  The MERCHANT agrees to provide MONEYBOOKERS, upon reasonable request and
  at the MERCHANTS own expense, information about its finance and operations,
  including the most recent financial statements (certified or otherwise) and merchant
  processing statements (if applicable). The MERCHANT also agree to undertake, at its
  own expense, any further action (including, without limitation, executing any necessary
  documents and registering any form of document reasonably required by
  MONEYBOOKERS to allow MONEYBOOKERS to perfect any form of security interest
  or otherwise) required to establish a Reserve in a manner reasonably determined by
  MONEYBOOKERS.
  1.8 MERCHANT shall enable the login restrictions offered by MONEYBOOKERS for
  both the Automated Payment Interface and the website in the “Merchant Tools” section
  of the http://www.moneybookers.com website for its Moneybookers account and restrict the
  login to its Moneybookers account to only one or a range of IP addresses. If
  MERCHANT has registered more than one Moneybookers account, the requirement to
  enable the login restrictions applies for all accounts.
  Merchant Agreement
  Page 3 of 10
  Moneybookers: ______
  Merchant: ______
  2. Taxes
  It is MERCHANT’s responsibility to determine what, if any, taxes apply to the payments
  he receives and collect, report and remit the correct tax to the appropriate tax authority.
  MONEYBOOKERS is not obligated to determine whether taxes apply, and is not
  responsible to collect, report, or remit any taxes arising from any transaction.
  3. License
  For the purposes of the present Agreement, the Parties grant each other a nonexclusive
  right - which shall be unlimited in terms of geography and content but limited
  to the duration of the present Agreement - to copy and distribute on each others
  website either in digital or other computerised form the name, the logo, the company
  name and the trade name of the other Party including all other trade names belonging
  to the other Party and including all forms and adaptations approved by the other Party,
  irrespective of whether or not they are protected under company or trademark law; this
  shall also include non-Internet advertising for such websites, e.g. in print media (e.g.
  newspaper advertisements), on the radio, on television, etc.
  Notwithstanding the above, the other parties’ logo, company name and trade name may
  only be used in connection with and for the purpose of this contract and such logo,
  company name and trade name shall not be modified or amended in any way without
  the prior written consent of the other Party.
  Except as expressly stated in this Agreement nothing in this Agreement shall grant or
  be deemed to grant any Party any right, title or interest in any logos, trade marks, trade
  names or other intellectual property rights owned by the other Party and except as
  expressly stated herein nothing in this Agreement shall entitle any Party to use the
  other Party’s logos or trade marks or any other intellectual property rights in any way
  whatsoever without the prior written consent of the other Party.
  This license will end upon termination of this Agreement.
  4. Representations, Warranties and Indemnification
  4.1. MERCHANT warrants and represents that it owns and may license all rights
  required for performance of the present Agreement and that it may transfer such rights
  to MONEYBOOKERS in the extent required and for the use as set out herein without
  infringing any rights of third parties.
  4.2. MERCHANT warrants and represents that the services and products that are
  made available to customers comply with applicable law in any jurisdiction in or to which
  MERCHANT is offering its services and that MERCHANT has all requisite licenses and
  permits to engage in the advertising and sale of the goods and services offered.
  Merchant Agreement
  Page 4 of 10
  Moneybookers: ______
  Merchant: ______
  4.3. MERCHANT warrants and represents that it is not receiving funds in connection
  with any illegal, fraudulent, deceptive or manipulative act or practice and MERCHANT is
  not sending or receiving funds to or from an illegal or prohibited source or entity.
  4.4. MERCHANT undertakes not to receive payments as consideration for the
  delivery of tobacco products, prescription and non prescription drugs, porn and
  hardcore content or services as well as illegal downloads or any other goods and
  services infringing intellectual property rights of a third party.
  4.5. MERCHANT acknowledges and agrees that the Moneybookers service operates
  solely as a venue for receiving funds and that MONEYBOOKERS (i) in no way
  functions as a seller, buyer, dealer, middleman, retailer, auctioneer, supplier, distributor,
  manufacturer, broker, agent or merchant of any product or service being ordered,
  obtained or procured by any funds processed through the Service; and (ii) makes no
  representations or warranties and does not ensure the quality, safety, or legality of any
  product or service purchased or procured by any funds received through the
  Moneybookers Gateway Service.
  4.6. MERCHANT acknowledges that any dispute regarding any product or service
  purchased or procured by any funds requested or received through the Moneybookers
  service or any transaction involving the Moneybookers service is between the sender
  and receiver of the funds and/or the third party goods or service provider. All
  transactions connected with the products and services offered by the MERCHANT shall
  only be incumbent upon and shall only obligate the MERCHANT. MONEYBOOKERS
  shall not be a party in any such relation or dispute. This refers in particular to
  performance and to liability in respect of claims relating to the use of the products and
  services offered by the MERCHANT. If MERCHANT is promptly given notice of any
  claims and is given the opportunity to participate in any defence or other resolution of
  such claims, MERCHANT shall fully indemnify MONEYBOOKERS against all claims by
  third parties relating to the use of the products and services offered and shall reimburse
  MONEYBOOKERS in full the costs of any legal defence.
  4.7. MERCHANT will cooperate with MONEYBOOKERS to investigate any suspected
  illegal, fraudulent or improper activity.
  4.8. MERCHANT undertakes to clearly disclose the refund policies on its website and
  warrants that all information provided to MONEYBOOKERS about MERCHANT’s
  business, incorporation and place of business is truthful and up-to-date.
  4.9. If the MERCHANT infringes one of the provisions of this Agreement, it will
  reimburse MONEYBOOKERS for all resultant damage and shall fully indemnify
  MONEYBOOKERS against the third-party claims in question and shall reimburse in full
  any legal defence costs that are incurred.
  5. Limitation of liability
  Merchant Agreement
  Page 5 of 10
  Moneybookers: ______
  Merchant: ______
  5.1. In any event, MONEYBOOKERS will only be liable in the case of gross negligence
  and wilful and malicious misconduct.
  5.2. MONEYBOOKERS will use best efforts in order to collect MERCHANT’s funds
  properly. However, MONEYBOOKERS will not incur liability for non-performance
  because of the existence of any of the following occurrences:
  a) MERCHANT’s hardware, software or internet service provider’s service is not
  functioning properly;
  b) MONEYBOOKERS has reason to believe that the transfer is unauthorised or
  fraudulent;
  c) The transfer received does not contain the correct information;
  d) MERCHANT’s received transfers or receipt of funds is intercepted by legal process
  or other encumbrance restricting the transfer (e.g. security reasons);
  e) Unforeseen circumstances prevent the execution of MERCHANT’s transfer despite
  any reasonable precautions taken by MONEYBOOKERS. Such circumstances may
  include, but are not limited to acts of god, power outages, fire, flood, theft, equipment
  breakdowns, hacking attacks, internal mechanical or systems failures as well as
  downtimes of the MONEYBOOKERS website.
  5.3. TO THE EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO
  CIRCUMSTANCES SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR
  INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES
  (EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
  DAMAGES), ARISING FROM ANY PROVISION OF THIS AGREEMENT or any
  products or services obtained with funds sent through the service whether such claims
  arise from contract, strict liability or otherwise (INCLUDING SUCH DAMAGES
  INCURRED BY THIRD PARTIES), SUCH AS, BUT NOT LIMITED TO, LOSS OF
  REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS, PROVIDED THAT
  THIS SECTION DOES NOT LIMIT EITHER PARTY’S LIABILITY TO THE OTHER FOR
  (A) WILLFUL AND MALICIOUS MISCONDUCT; (B) DIRECT DAMAGES TO REAL OR
  TANGIBLE PERSONAL PROPERTY; (C) BODILY INJURY OR DEATH CAUSED BY
  NEGLIGENCE.
  5.4. Except for breaches of clause 4 (Representations, Warranties and
  Indemnification) the liability of each Party in contract, tort, negligence, pre-contract or
  other representations or otherwise arising out of, or in connection with this Agreement
  or the performance or observance of its obligations under this Agreement, and every
  applicable part of it shall be limited in aggregate to Euro 10.000.
  6. Confidentiality
  Merchant Agreement
  Page 6 of 10
  Moneybookers: ______
  Merchant: ______
  During the term of this Agreement and thereafter, each Party will use and reproduce the
  other Party’s Confidential Information only for purposes of this Agreement and only to
  the extent necessary for such purpose and will restrict disclosure of the other Party’s
  Confidential Information to its employees, consultants or independent contractors with a
  need to know and will not disclose the other Party’s Confidential Information to any third
  party without the prior written approval of the other Party. Notwithstanding the
  foregoing, it will not be a breach of this Agreement for either Party to disclose
  Confidential Information of the other Party if required to do so under law or in a judicial
  or other governmental investigation or proceeding. As used in this Agreement, the term
  “Confidential Information” refers to: (i) the terms and conditions of this Agreement; (ii)
  each Party’s trade secrets, business plans, strategies, methods and/or practices; and
  (iii) any other information relating to either Party or its business that is not generally
  known to the public, including but not limited to information about either Party’s
  personnel, products, customers, marketing strategies, services or future business
  plans. Notwithstanding the foregoing, Confidential Information specifically excludes (A)
  information that is now in the public domain or subsequently enters the public domain
  by publication or otherwise through no action or fault of the other Party; (B) information
  that is known to either Party without restriction, prior to receipt from the other Party
  under this Agreement, from its own independent sources as evidenced by such Party’s
  written records, and which was not acquired, directly or indirectly, from the other Party;
  (C) information that either Party receives from any third party reasonably known by
  such receiving Party to have a legal right to transmit such information, and not under
  any obligation to keep such information confidential; and (D) information independently
  developed by either Party’s employees or agents provided that either Party can show
  that those same employees or agents had no access to the Confidential Information
  received hereunder.
  7. Term and Termination
  The term of this Agreement shall commence on the date of signature (the “Effective
  Date”) and continue until terminated as provided below:
  7.1. Either Party may terminate this Agreement with three weeks written notice for
  any or no reason at any time following the Effective Date
  7.2. Either Party may terminate this Agreement immediately:
  a) If the other Party files a petition for bankruptcy, becomes insolvent, or makes any
  arrangement or composition with or assignment for the benefit of its creditors, or a
  receiver is appointed for the other Party or its business, or the other Party goes into
  liquidation either voluntary (otherwise than for reconstruction or amalgamation) or
  compulsory;
  Merchant Agreement
  Page 7 of 10
  Moneybookers: ______
  Merchant: ______
  b) Upon the occurrence of a material breach of this Agreement by the other Party if
  such breach is not cured within seven (7) days after written notice is received by the
  breaching Party identifying the matter constituting the material breach.
  c) If the other Party violates or fails to comply with any applicable law or regulation.
  8. Assignment
  Neither Party may assign any of its rights under this Agreement without the prior written
  consent of the other to any third party. Also, in this Agreement it is not intended to grant
  a right to a third party other than the contracting parties that would enable a third party
  to enforce a provision of this Agreement pursuant to the Contracts Act 1999 (Right of
  Third Parties).
  9. Relationship of Parties
  MERCHANT and MONEYBOOKERS are independent contractors under this
  Agreement, and nothing herein will be construed to create a partnership, joint venture
  or agency relationship between them. Neither Party has authority to enter into
  agreements of any kind on behalf of the other.
  10. Non-solicitation of employees
  MERCHANT undertakes that he will not for the term of this Agreement and a period of
  six months thereafter on his own behalf or on behalf of any person, Associated
  Company directly or indirectly canvass solicit or endeavour to entice away from
  MONEYBOOKERS or an Associated Company any person who has at any time during
  the term of this Agreement been employed or engaged by MONEYBOOKERS or an
  Associated Company. For the purpose of this section, an ‘Associated Company’ means
  any entity that is controlled by, controls or is under common control with, directly or
  indirectly, the Company (‘control’ of any entity or party meaning ownership of a majority
  of the issued shares or voting power of an entity or party or the power to direct or cause
  the direction of the management and policies of an entity or party, whether through
  ownership of voting securities, by contract or otherwise)
  11. Notices
  All notice required to be given under this Agreement must be given in writing and
  delivered either in hand, by certified mail, email while in case of notifying
  MONEYBOOKERS only when receipt is confirmed by MONEYBOOKERS, return
  receipt requested, postage pre-paid or other recognised delivery service, or by facsimile
  Merchant Agreement
  Page 8 of 10
  Moneybookers: ______
  Merchant: ______
  12. Change of Control
  If MERCHANT is a legal entity, MERCHANT is required to inform MONEYBOOKERS
  about a change in the ownership, whereas a change in the ownership shall be regarded
  as a change of the majority of the voting rights.
  13. Choice of Law and Forum
  This Agreement, its interpretation, performance or any breach thereof, will be construed
  in accordance with, governed by, and all questions with respect thereto will be
  determined by the laws of England. English law shall be the applicable law of any
  jurisdiction to or in which MERCHANT is offering services in any way. Each Party
  hereby agrees that any action arising out of or related to this Agreement must be
  brought exclusively to the courts of England.
  14. Waiver
  No Party shall have been deemed to have waived any right under this Agreement by
  reason of or failure or delay in exercising such right.
  15. Entire Agreement
  Leaving unaffected the User Agreement the MERCHANT accepts or accepted when
  becoming a member of the MONEYBOOKERS payment system, this Agreement
  constitutes the entire understanding of the Parties hereto with respect to the
  transactions and matters contemplated hereby, supersedes all previous agreements
  between the Parties concerning the subject matter, and cannot be amended except by
  a writing signed by authorised representatives of both Parties. No Party hereto has
  relied on any statement, representation or promise of any other Party or with any other
  officer, agent, employee or attorney for the other Party in executing this Agreement
  except as expressly stated herein.
  Agreed the __________________ 2008 by
  ______________________ ______________________
  Name Name
  Merchant Agreement
  Page 9 of 10
  Moneybookers: ______
  Merchant: ______
  ______________________ ______________________
  Position Position
  ______________________ ______________________
  Signature Signature
  ______________________ Signed for and on behalf of
  Company Name Moneybookers Limited
  Merchant Agreement
  Page 10 of 10
  Moneybookers: ______
  Merchant: ______

• Drew
  Apr 19, 2008 at 1:45 am

  At this moment I cannot even get to the money bookers website. I had the same verification issues but received a quick response to my complaint.
  I now cannot get to the website at all to verify my details or access my money.

  I must say I am now concerned ….

• G111
  Apr 22, 2008 at 7:10 pm

  I am having same problem as NS. Now I am having lots of money sitting in Moneybookers account, which I can’t withdraw. I have tried to negotiate fee of 3.5%, which is extremely high. Why would people not use PayPal where you can be sure that you can at least get your money out of account, when you need to. NS have you signed any agreement? Have you been able to withdraw your money as of now? Thanks for all help of everyone.

• Casper Labuschagne
  Apr 22, 2008 at 7:28 pm

  Update
  As of 22/4, I still have the same status quo as above. There is now the money from about 15 online transactions in the moneybookers account.

  From Moneybookers I get exactly the same support run-around. Perfectly legible documentation is deemed “bad quality” by Moneybookers. They continuously request further documentation, when I supply it they raise an objection in another area, when I satisfy that requirement, they raise the first objection again. An endless runaround.

  After four frustrating months I am convinced that I will not be paid. Fortunately I have switched to a different payment gateway at the time of the above post.

  Conclusion: Moneybookers is a dead loss!

  PS Since I am outside of the UK, I cannot appeal to the UK banking ombudsman - Moneybookers knows this and they must be screwing A LOT of people!

• MoneyBookers - Have You Got Something To Share?
  Apr 23, 2008 at 12:31 am

  […] complain from fellow b5media blogger Alfa’s blog comments entry, I also have problems. After 13 days their letter sent 4th January has still not […]

• no moneybookers
  Apr 28, 2008 at 7:45 pm

  Yeah, I have give up moneybookers, they sucks.
  I can’t even call them on skype and no email, and don’t even know how to contact them.

• FHP
  Apr 28, 2008 at 10:48 pm

  moneybookers withdraw !…use this method …
  ….FREE OF CHARGE….NO FEE…
  withdraw to etc. Pokerstars.
  transfer money from (your Pokerstars account)
  to another Pokerstar account (etc. your wife)
  then withdraw to your wife Bank account.

• moneypenny
  May 11, 2008 at 4:12 am

  Casper have you resolved your issue with moneybookers! because I plan to write to the uk authorities about them if enough of our readers need this.

• no moneybookers
  May 11, 2008 at 6:27 pm

  yes, please write to the authorities.
  they don’t cherish their business and many honest people will harmed by them.

• Casper Labuschagne
  May 11, 2008 at 7:08 pm

  Thanks!

  No as of this date (11 /5/2008) it is still a stalemate.

  Moneybookers would request A and I respond by supplying A. They then demand B, which is Supplied, whereupon they demand C which I then supply. Then Moneybookers go all the way to the beginning saying that that they require A, which I supply. Then Moneybookers will report that B is of bad quality (patently untrue) and they again repeat this process starting with A. It is an endless loop with absolutely no resolution, no individual responses, all communications seemingly from an auto responder on their help system.

  I have written off the balance in Moneybookers as a bad experience. The only other option that might satisfy Moneybookers is to establish a closed corporation company specifically for the purposes of running the website and thus providing Moneybookers with legal proof that I am not in the business of money laundering. However, that option has absolutely no guarantee of working and it will cost money - more than the balance in Moneybookers.

  This is my dilemma - establishing a closed corporation will work and I will do it. But if Moneybookers are in the business of giving clients the run-around (and I have not one shred of evidence to the contrary) then that will also be a futile exercise.

  I have to question the bona-fide of Moneybookers as a system with integrity. Firstly, none of these “additional requirements” were stated upfront. Instead they advertised their sign-up and happily received money. Only when I attempted to extract money did the “requirements” pop up. And when they requirements could not be satisfied to their standards, they did not say hang-on - stop trading! No, they simply carried on receiving money on my behalf, only objecting with further “requirements’ when I attempted to extract money. This carried on until I became convinced that I am not going to be able to resolve the issue with Moneybookers and I then implemented an alternate payment option on my website.

  I might also add, there is no option or suggestion that Moneybookers would refund the funds to the original parties that paid the money in. While Moneybookers object to my bona-fide as a e-trader and therefore don’t release the funds, they have no objections to holding on to those funds in perpetuity. To my knowledge, if other merchant gateways either suspect fraud, or the bona-fide of the receiver cannot be fulfilled, the transaction is reversed, minus costs. This does not happen with Moneybookers.

  In the meantime I have opened a merchant account with Setcom who accepted everything that Moneybookers rejected as “insufficient” within hours and I am operating my website with a Setcom payment option.

  I investigated contacting the banking ombudsman in the UK but I am resident in South Africa and the banking ombudsman only has the authority to intervene on behalf of complaints from people physically resident in the UK. Thus I fall between the cracks. I cannot open a criminal case since this is regarded as a civil matter by the authorities.

  At first I suspected that I am alone in this, but there appears to be many others with similar tales to tell.

  Regards

  Casper Labuschagne

• toni
  May 13, 2008 at 11:57 pm

  i m also having problems with mb… they locked my account without any reason. i sent them copy of my passport and paid bill 10 days ago and still no response from them .. they really suck, but i have no alternative in my country..

• Shannon
  May 21, 2008 at 9:54 am

  *I* too have had the worst problems with moneybookers! I design websites in my spare time, and I had a customer pay for 5 different things which resulted in 5 different transactions. I didn’t have my bank account verified, but after I had done so - they LOCKED my account! I then had to send: a color copy of my ID, bank statement, utility bill…and reasons why I am using moneybookers and wanted to know WHO the person was who had sent me the money…

  After doing so…they wanted PROOF that my business was real so they requested a ‘certificate of incorporation’ or something like that to prove my business was legit…so I sent them a copy of my business cert. AND a certificate of existence…

  NOW I get an email saying:
  “Dear Madam,

  WE would like to thank you very much for the provided information and uploaded document, however please kindly send us the document showing the registration number of Princess Elite, LLC and please be kind to provide us with an address verification proof (should be issued under the company name within the last 3 months)

  Looking forward to your reply.
  \
  Best regards,
  Moneybookers Merchant Services”

  SO, I’m sitting here looking at my certificates thinking “WHAT registration number??!!!!” - all it has is a file number.

  So yet again, I sent those same documents letting them know thats what the government gives me when I get an LLC…nothing more, nothing less. And this “address verification proof” - is this the SAME utility bill or bank statement I have already sent over 2 months ago? I have 4k+ sitting in my account and they just keep making things up to have me “verify” and send….

  I’m at wits end by now…does anyone else share the same stress and anger that I do??

• Casper Labuschagne
  May 21, 2008 at 5:35 pm

  Shannon,

  My experience is identical to yours. The money sits in Moneybookers and no matter what, they continue asking for verification ad infinitum.

  They are doing exactly the same to me. I have to prove that I exist. I have sent every possible document pertaining my registration and legal status of operation under South African law, yet they reject them, demanding something that I cannot possibly deliver. OK, I can go and register as a company, which will be incredibly costly and will necessitate annual audits by firms of auditors and reams and reams of administrative forms. But I run a small website dedicated to the Boerboel dog, and this Moneybookers account was intended to facilitate a small number of financial payments by members of the site. Even if I did register a full company, I still have no guarantee that Moneybookers will not reject that as well.

  I spoke to the senior manager of a South African bank. He laughed and said that I will not ever see any resolution from them (Moneybookers.)

  Moneybookers hide behind these legal obstacles - 1) The UK ombudsman concerned with banking will not intervene on behalf of anyone not physically resident in the UK.
  2) The financial regulations instituted to combat terrorism and money laundering enables a financial institution to freeze any accounts until such time that they are satisfied that no laws are breached. Moneybookers is simply abusing this.
  3) In the user agreement with Moneybookers, it actually states that you may lose your money at any time and that Moneybookers will not be liable.

  At this point I will be happy if Moneybookers will refund (less costs) the amounts paid by credit card to the customers concerned. However, all I receive from Moneybookers is the same autoresponder message asking for more verification.

  PS, Shannon, have they not yet tried the objection with you that “the documents submitted are of a bad quality” and are therefore unacceptable? Stick around, you still have that coming as well!

  This should be stuck all over the Internet. I also have a balance of 1.5 K in Moneybookers and have no prospect of ever getting them to pay this out.

  What would our next step be?

  I can be contacted at casper.labuschagne@gmail.com

  Casper

• Jackie
  Jun 3, 2008 at 2:36 pm

  Does this mostly affect sellers? I was looking into purchasing a car from a military guy stationed in the UK. He has to ship the car here, and I’d pay $5680 but if the transaction doesn’t go smoothly, is there a chance I will not get my money I deposited on moneybookers back?

• Louis Barry
  Jun 3, 2008 at 11:13 pm

  Thanks Casper,

  I think you just saved me a lot of trouble. I’m also a South African citizen looking for a method to receive payment and I actually seriously considered MB. I will instead try Setcom.

• John
  Jun 4, 2008 at 3:46 pm

  Jackie,

  DO NOT pay for that car — it’s a SCAM and has nothing to do with Moneybookers.

  See http://www.olemedia.net/fraud/autoscams.html or search Google for more information.

• Josh
  Jun 26, 2008 at 1:01 am

  I just had the WORST experience with Money Bookers. I signed and uploaded $100. I tried to send the money, but before I was able to, it prompted me for my birthdate.

  When I entered my birthday, it said it was invalid. I’m sure I entered the CORRECT birthday when I signed up.

  I emailed Money Bookers 2 to 3 times before receiving a response.

  They told me in order to access my funds (which I could neither withdraw nor send because my birthdate was invalid), I MUST send them my Drivers License, utility bill, and other documentation.

  Already, I’m thinking “IDENTITY THEFT” — Especially since they now had my bank account information, social security number, and other personal information.

  Nonetheless, I was forced to scan and send them this documentation.

  I emailed them again..and again.. nearly 10 emails and 1 month later they finally changed my birthdate to the correct date.

  Immediately after they sent me this message:

  “This is to confirm that your date of birth has been changed as per your passport and you can now withdraw the money from your account.

  However we regret to inform you that according to our regulations and
  as per the company terms and conditions your business model is unacceptable, therefore we are not able to let you continue your membership with us.”"

  So they closed my account.

  I just tried to withdraw the money and I hope I will never have to deal with this SCAM again.

  I just pray that all my information isn’t sold on the black market to identity thieves.

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